Add smart PAYG credit manually with a UTRN – through your Secure electricity meter

Your credit normally gets added to your smart Pay As You Go meter within about an hour of topping up.

Can't wait that long, or it's been more than an hour? You can add your credit manually by entering your Unique Transaction Record Number (UTRN) into your Secure electricity meter.

How it works

1. On the meter keypad, press button A, and the screen will show ‘Vend Mode’.
2. Enter the entire top-up code/UTRN you got on your email, SMS or receipt, If there is a mistake, you can delete the last number by pressing the blue A button.
3. Enter all 20 digits and press the red B button on your meter
4. Transaction will be processed and credited to the meter and screen will show "Accepted”